Aluminum Signs and signage products are custom-made for customers. But as a service to you, we may offer a credit up to 50% of the original net price and less original shipping costs, up to $500, should you need to return/cancel only for NON custom signs. Custom Signage is made per order and is not returnable. All you do is contact us for an RMA (return material authorization) number and return at least one half of the product to the appropriate plant, as given to you when you call. You are responsible for the freight for this return, and it only applies to orders under $1,000 net, and only for actual product returned. Items such as art charges, crate charges, paint match charges, or mounting patterns cannot be credited. For orders over $1,000, we will have to determine a credit based on the product type and dollar value. Once the order goes into production we cannot cancel it without a 50% fee.